ITS System Service Advisory
March 15, 2010
Please be advised that MSN/Hotmail has blocked incoming mail from our campus. Hotmail will block mail when they receive something that appears to be coming from a compromised computer. In this case, a computer on our campus was compromised and thus began sending bogus emails.
This problem has been diagnosed and email service to Hotmail should resume in 24 – 48 hours.
We would like to remind everyone to be careful before opening any attachment from an untrustworthy source. Even if you recognize the sender’s name, it does not necessarily mean the email is valid. If you have a question about the validity of the sender, please contact the Helpdesk. Also, please do not send any personal information through the mail.
Thank you for your cooperation.
March 1, 2010
Pharos card-swiping system is now in effect at the following locations:
- Loyola Lab 12
- Loyola Lab 13
- Loyola Lab 14
- Library Public computers
- McDermott Kiosk area
- D333
- CALL Center Computer Lab
This will mean that everyone that wants to print to these locations, will need to swipe their own OneCard IDs at the terminal next to the printers at these locations, select their printjob and click on print.
Instructional flyers are posted by the printers at these locations. Click here for the online copy.
February 8, 2010
ITS would like to remind everyone not to click on a link or open an attachment from an untrustworthy source. Even if the source can be trusted, be sure the email is valid. Also, do not send personal information through email. Below is an email presently making the rounds. If you receive it, delete it immediately and permanently.
From: IT Help Desk [mailto:hellpdesk@ou.edu]
Sent: Thu 2/4/2010 6:44 PM
To: undisclosed-recipients
Subject: [BULK] Final Notification
Attn. Student/Staff Email Account Users...
We want to announce to you that we will be making some vital maintenance
on the School"s website. During this process you might have login
problems in signing into your Online account, but to prevent this you have
to confirm your account immediately after you receive this notification.
To confirm and to keep your account active during and after this process,
please reply to this message with the below account informations. Failure
to do this might cause a permanent deactivation
of your user account from our database to enable us create more spaces for
new users considering the number of junk emails most account owners
complained of receiving in the past year.
YOUR EMAIL ACCOUNT CONFIRMATION
Name:
E-mail ID:
E-mail Password:
Date of birth:
Do you Use Outlook Express?
Your account shall remain active after you have successfully confirmed
your account details.
February 2, 2010
Modification to Computer Login Procedures
Saint Peter’s College’s ITS Department has recently undergone an audit by Grant Thornton LLP. The audit reviewed current ITS procedures as they relate to safe computing and implementation of “best practices”.
The findings suggested that Information Technology Services tighten its procedures as follow:
1. Require users to re-log in if the computer is inactive for a period of time.
2. Enforce compliance with College Computer Policies and Procedures by requiring users to confirm that they have read such polices.
As such, the College has agreed to implement the following changes as of February 16, 2010.
1. If a computer is inactive for ½ hour, user will be required to login again.
2. After logging into the computer, the user will be required to confirm that they have read and will comply with the College’s computer policies.
We are committed to maintaining a safe and secure computing environment that will protect College data. Let us know if you have questions or concerns and we thank you in advance for your support of this initiative.
January 2, 2010
New link to the SPC Blackboard - http://mycourses.spc.edu/webapps/login/
Administrative Systems:
- Datatel/SPIRIT: Available
- SPIRIT Online: Available
- ImageNow: Available
- Raiser's Edge: Available
Network Services:
- Campus Network: Available
- Email: Available
- Blackberry Services: Available
- Internet Access: Available
Wireless:
- In progress of upgrading certain areas from PA1587 to SPC-WiFi2
- Known connectivity issues for Vista users to the SPC-WiFi2 network. Workaround that works is making sure your computer is fully up-to-date with all the available windows updates, most especially Service Pack 2 (SP2). Please stop by Loyola Hall lower-level for instructions on how to install it. Make sure to plug your laptop to the power-adapter & use a network cable (not provided but available at the bookstore for purchase).
Please note:
During heavy influx of users registering for wireless, such as the start of the Fall Semester, we will provide wireless registration setup in key locations (Jazzman's Cafe or Roy Irving Theater) at specific times only. We are prioritizing first all users with account problems. Signs will be posted around campus for the specifics.
Telecommunication Services: Available
Instructional Technology: Available
User-Support Services:
- Password resets can be done at the following locations (must show a SPC OneCard ID)
- Loyola Hall - Ground level
- Henneberry Hall - 104G
- CALL Center - See Mike Doody
- Englewood Cliffs Campus - See Martin Rathke at the bookstore
- Windows updates are currently being downloaded and installed on campus computers. This is marked by a yellow shield on the lower-right hand of the screen. Please do not shut down your computer or abort the process. This essential process may cause your computer to run slower than expected. Please let it run in the background and allow it to restart to complete the process. Depening on the updates, the process may repeat a couple of times until it is done. Please be patient. These updates are for your computer's safety & to enhance your computer's feature.
Last updated: March 15, 2010
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