Troubleshooting

Do certain Internet Service Providers conflict with EzProxy?

In some cases your Internet Service Provider may block you from viewing websites over the ports that EzProxy utilizes. Click on TEST 1 and TEST 2 to verify that the necessary ports are not blocked by your ISP. If you get an identical message from both tests stating that You Are Connecting From IP Address than you should be able to connect remotely

Does it matter which browser I use?

Ezproxy is compatible with most major browsers except AOL's built-in browser.

I am an AOL user, what should I do?

Off-campus access may not work correctly if you use AOL's built-in browser. Please download Firefox or another free browser. When you are online minimize AOL and open the new browser to access library databases.

Where do I find my barcode number?

Your barcode is the 14 digit number on the back of your OneCard starting with 2698000

I don't have a OneCard?

You must be a current student and have a valid OneCard in order to use the library databases.

I entered my barcode at the login prompt but received an error that my Username or Password is Incorrect?

Verify that you have entered the 14 digit barcode number beginning with 2698000 and not your 5 digit Spirit ID. If you have entered it correctly and are still having a problem contact the library.

I am prompted to login but afterwards I get a message to Contact The EzProxy Administrator?

This message indicates a temporary off-campus access problem with the database you're trying to use. Please write to jbongiovanni@spc.edu and include the database you were trying to access.

I cannot connect to the database I want?

Try connecting to another database. If you are able to connect than this may indicate that the first database vendor is experiencing technical difficulties. In this event please write to jbongiovanni@spc.edu and include your name, barcode number, the database you were trying to access, any error messages you received and the time of day.

Faculty/Admin: I use VPN to access campus resources from home but cannot access library databases?

You must turn off VPN in order to use the library proxy server

I am at work and cannot access the databases, why not?

Your company or organization likely has its own Firewall and/or proxy in place. Speak with the systems administrator at your place of business to see if they have security settings in place that interfere with Ezproxy.

I am prompted to login but afterwards I get an error saying Page Cannot be Displayed?

The above messages normally indicate an issue with your browser's Cookie Settings, Pop-Up Blocking, or your computer's Firewall is blocking the database site.

Delete Temporary Internet Files!
1. Close all your browser windows;
2. Restart your browser;
3. Click TOOLS >> INTERNET OPTIONS and DELETE TEMPORARY INTERNET FILES;
4. Try to access the database.

If not successful try the steps below

Is Your Browser Configured to Accept Cookies?
1. Close all your browser windows;
2. Restart your browser;
3. Click TOOLS >> INTERNET OPTIONS and DELETE TEMPORARY INTERNET FILES;
4. While in INTERNET OPTIONS, locate the PRIVACY TAB and view your COOKIES SETTINGS
*Note: Your cookies must be set to medium or lower, if not please adjust the settings accordingly.
5. Try to access the database.

If not successful try the steps below

Do You Have Pop-up Blocking Enabled?
1. Close all your browser windows;
2. Restart your browser;
3. Click TOOLS >> INTERNET OPTIONS and DELETE TEMPORARY INTERNET FILES;
4. While in INTERNET OPTIONS, locate the PRIVACY TAB and DISABLE POP-UP BLOCKING by unchecking the box;
5. Try to access the database.

If not successful try the steps below

Do You Have a Firewall Enabled?
1. Close all your browser windows;
2. Restart your browser;
3. Click TOOLS >> INTERNET OPTIONS and DELETE TEMPORARY INTERNET FILES, exit INTERNET OPTIONS;
4. Enter your computers CONTROL PANEL via the START MENU or by clicking on MY COMPUTER;
5. Locate WINDOWS FIREWALL and double-click on it, select the option to DISABLE your firewall;
6. Try to access the database.

*Try adding the library proxy server (http://library.spc.edu) to your ALLOWED SITES in your browser's cookie and pop-up settings. TOOLS >> Internet Options >> Privacy Tab

*Try adding the library proxy server (http://library.spc.edu) to your EXCEPTIONS list in Windows Firewall. Start >> Control Panel >> Windows Firewall

*Try adding the database server to the above as well, see HERE for a list

I've changed my settings in Internet Explorer but am still having problems. Any other suggestions?

The Firefox Web Browser generally experiences fewer problems than Internet Explorer. You can download it for free.

Spyware, Adware and other Malware

Spyware and Adware can affect your browsers performance and interfere when you try to access websites. Two good and free removal tools are Adaware and Spybot

I need help searching a database

Contact the reference desk at (201) 761-6460.

If the above did not solve any issues you are experiencing please email jbongiovanni@spc.edu and include the following:
A. Your name and barcode number;
B. The database you were unable to access;
C. The name of your Internet Service provider, i.e. Verizon, Comcast...
D. The browser you are using, i.e. Internet Explorer, Firefox...
E. The specific error message you are receiving.

troubleshooting

common off-campus access problems and faq