Frequently Asked Questions

Bring your OneCard ID to User Support Services, Loyola Hall Room 1, and ask for a password reset. Students at ECC can go to the bookstore for password resets. Students and faculty who never come to either the JC or ECC campuses during office hours may request password resets by phone at 201-761-7800 during normal business hours. (dxs-1/5/06)

All passwords must meet the following minimum requirements:

• Not contain all or part of the user's account name
• Be at least six characters in length
• Old passwords are not allowed
• Must contain characters from three of the following four categories:
  • English uppercase characters (A through Z)
  • English lowercase characters (a through z)
  • Base 10 digits (0 through 9)
  • Non-alphabetic characters (e.g., !, $, #, %)

Complexity requirements are enforced when passwords are changed or created. (wva-8/31/06)

We use an automated system to block access by any computer that is using too much bandwidth. Check that your anti-virus program is up to date; run a complete virus scan; remove any peer-to-peer sharing programs; etc. You can borrow a virus cleaning CD from User Support Services, Loyola Hall room 1. You can also check with them for more assistance. (dxs-1/5/06)

Outlook on the web is so simple and easy to use that there is no need to forward email. Using the SPC email address eases past problems of contact between professors and their students. Student email can be easily recognized by the SPC email address. (dxs - 1/9/06)

The new email system is quite powerful, easy to use, and works well with Blackboard. Therefore we are not allowing any substitutions. You MUST check your SPC email. It simplifies sending and receiving email for all involved. (dxs - 1/9/06)