Information Technology Services


Saint Peter's College Home » Resources » Information Technology Services » Frequently Asked Questions

Frequently Asked Questions

Expand all | Collapse all

System Notices:
Why can't I connect to 1, 2 or more systems (email, network, BlackBoard, SPIRIT or SPIRIT On-Line) on the college network?
There may be planned system outages scheduled at the time you are trying to connect. Please check the ITS System advisory page for up-to-date information. If no outages are scheduled, please contact the Helpdesk at helpdesk@spc.edu
I'm a first time user and I don't know how to login OR I am a student and I remember during my Summer Orientation that there were a couple of online videos on the college website. Where can I find them?
Click here for the First Time User page. They are in PDF format and you will need a functional media player to watch the videos. There is audio so make sure to turn on the volume.

Passwords:
I forgot my password, what do I do?
Bring your OneCard ID to the following locations:
  • User Support Services, Loyola Hall Room 1
  • Henneberry Hall, 1st floor, 1st door on your left
  • CALL Center, Pope Hall 3rd floor and ask for Mike Doody
  • Students at ECC can go to the bookstore and ask for Martin Rathke.
Students and faculty who are not on the JC or ECC campuses during office hours may request password resets by phone at 201-761-7800.
What is the password policy at Saint Peter's College?
All passwords must meet the following minimum requirements:
  • Not contain all or part of the user's account name
  • Be at least eight characters in length
  • Old passwords are not allowed
  • Must contain characters from three of the following four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic characters (e.g., !, $, #, %)
Complexity requirements are enforced when passwords are changed or created.
I changed my network password. Why can't I login to SPIRIT On-line or Blackboard?
Unfortunately, ITS has not yet implemented a single sign-on for all systems. Changing your network password will also change your email password. BlackBoard and SPIRIT On-line passwords will remain the same. You will have to manually login and reset them separately.

Email:
Can I have my SPC email automatically forwarded to my AOL, Hotmail or other email address?
Outlook Web Access (OWA) enables you to receive and send emails from any computer anywhere. For email relating to school classes and activities, we advise students and faculty to use Outlook and OWA to ensure that Faculty can remain in contact with students. ITS will soon be supporting Google Mail for students, at which point we will eliminate the use of Outlook on this campus.
Can I change the email address listed in Blackboard to my AOL, Hotmail or other email address?
The email system is easy to use, and works well with Blackboard. Therefore we are not allowing any substitutions. You MUST check your SPC email. It simplifies sending and receiving email for all involved.

Network:
My VPN connection keeps dropping when I'm running a query on SPIRIT from home.
Make sure to use a wired connection and temporarily disable your wireless connection on the computer.
My SPC laptop keeps having Internet and network problems. How do I fix that?
Try the following:
  • Disable the wireless connection by toggling off the Wi-Fi switch on the side on newer laptops. Older laptops will require you to disable the wireless radio via software utility on the taskbar. Sometimes the laptops will pick up neighboring wireless signals in the area which will cause you to lose connection to the college.
  • Wired connection is always more reliable than wireless connection. So whenever possible use a network cable.
I am a college employee with VPN access. I just recently purchased a new computer with Windows 7 64-bit Operating System. I can't get VPN to work.
Unfortunately we are currently limited to VPN from computers with 32-bit Operating Systems.

Computer labs:
Why don't my printjobs come out of the lab printer?
The college has card-swipe printing enabled at certain key lab locations at the Jersey City campus. These are located at all 3 Loyola Labs, the library public computers, CALL Center, D333 and the McDermott Kiosk. Instructional flyers are posted by the printers located at these labs. Click here for the online copy.

If you're having problems releasing your print jobs, please see the lab proctor at the location where you are printing.
I'm a faculty and I am wondering what software applications are installed at the computer labs and Smart Classrooms computers. Where can I find that information?
Click on this link for the Computer Lab Software list for SY2010-2011.
I'm a faculty and I would like to have software installed in the labs. Is there a form to fill out?
Yes, the Computer Lab software installation request form is available online.

Dorm network:
Are there network connections in the dorm rooms?
Yes, there is a mixture of wired and wireless connections in the dorm rooms. For better connectivity, always use wired connection. ITS does not provide network cables but you can purchase one from the college bookstore.
What do I do if the network ports are broken?
You can report it to the helpdesk. Make sure to provide detail information including contact information so we can reach you.
What is the 3-strike rule?
ITS will attempt to contact you three separate times to address your issue. If we haven't heard from you, we will assume that the case has been resolved and the work-order will be closed. You will have to open up a new work-order.
Does the college provide network cables or wireless cards?
The College does not provide network cables or wireless cards.
Can I bring my own router, switch, hub or wireless access point?
Only ITS-installed network hardware is allowed.

Wireless Connectivity:
Where can I go to get my computer connected to the college wireless network?
One can go to the lower-level of Loyola Hall during normal business hours with a valid SPC OneCard ID.

Please note:
To accommodate the influx of student requests during the start of the Fall Semester, we will provide wireless registration setup at key locations (Jazzman's Cafe or Roy Irving Theater) at specific times only. Signs will be posted around campus with instructions.
My Vista laptop has spotty wireless connection. Why is that?
Your Microsoft Vista laptop does not have the latest OS updates from Microsoft. Run full updates, especially the Service Packs updates and make sure to plug your laptop to the power outlet. Refrain from using the laptop while it's updating and especially do not interrupt the update process. For better security and to enhance your wireless experience, make sure to update your Vista to the latest Service Pack which is currently SP2.
I just had my computer re-done (reload or upgrade OS). Why did I lose wireless connectivity afterwards?
When a computer is refreshed, it must be re-registered for wireless. This can be done at the User Services Department in Loyola Hall on the Ground Floor. Make sure that your computer has run Windows Update and that is contains anti virus software with the latest definition files.
Can I get my SmartPhone, MP3 player, PSP, PS3 or XBox 360 on the wireless network?
Unfortunately ITS does not support this capability.
Is the wireless registration form available online?
Yes, it is. You can download the wireless registration form, print and fill in the information to expedite the process.

Personal Computers:
Do ITS fix personal computers?
ITS not support personal laptops. We are happy to provide suggestions and recommendations to assist you in solving technical problems. However, the school will not be responsible for any personal hardware or data loss.
I heard you can get discounts buying computers if you work at or are a student of Saint Peter's College. How can I take advantage of that?
Click here to take you to the University Purchase Program page. The college has partnered with Dell and Apple to provide discounts to students and staff. During the ordering process, you will have to provide some form of college identification. Please be advised the college is not involved in the sale or support of the products purchased through them.
I am a college employee with VPN access. I just recently purchased a new computer with Windows 7 64-bit Operating System. I can't get VPN to work.
Unfortunately we are currently limited to VPN from computers with 32-bit Operating Systems.
 
 
 
 
888-SPC-9933
201-761-6000 Jersey City | 2641 John F. Kennedy Boulevard | Jersey City, NJ 07306
201-761-7898 Englewood Cliffs | Hudson Terrace | Englewood Cliffs, NJ 07632
veterans climate commitment
Privacy Policy | Copyright 2012 mobile app foursquare YouTube twitter blog facebook